travel/landmarks

Philippine Airlines (PAL) Online Booking System Sucks!

Little Dynamo and I are off to Iloilo for our pre-Christmas holidays with my parents on December 7. My father informed me that there is a cheaper way to purchase tickets from PAL. Online purchase. Even if I am already holding a non-revenue ticket for myself at 75% off the regular price, this one’s a good grab at a one-way price of Php788.00.

I excitedly got into the PAL website (www.philippineairlines.com). There goes the PAL promo called EconoLight Fare. I filled out the required information and I waited… and waited… and waited. The screen, after all, says: “This may take a while so please be patient”. For more than five minutes, I was staring into this screen:

Finally:

Duh! I received the notification: “Your session has expired. It means that you did not perform any action within several minutes”.

This did just not happen once.

So much for efficiency and customer convenience.

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11 thoughts on “Philippine Airlines (PAL) Online Booking System Sucks!

  1. I read your posts for a long time and should tell that your posts always prove to be of a high value and quality for readers.
    p.s. Year One is already on the Internet and you can watch it for free.

  2. hi april, it’s good of you to visit. unfortunately, i’m not too familiar with smallville:-) been there twice or thrice… my iloilo visits are homey:-) friends’ house or mine…

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