A US company with an office here in Korea is currently looking for Customer Service Officers. Filipinos currently living here in Korea are welcome to apply.
- Provide outstanding customer service to English speaking customers (largely from North America and Europe) as well as China-based customers through live chat, e-mail and phone
- Follow standard operating procedures and quality assurance processes
- Present solid knowledge of company products and services to existing and potential customers
- Identify opportunities to optimize company internal support procedures and customers’ experiences
- Escalate customer inquiries and/or problems when required
- Excellent English communication skills (reading and writing)
- Hardworking, positive attitude, responsible team player
- Strong multi-tasking and problem solving skills
- Basic computer skills a must, MS Office knowledge an advantage
- Prior experience in Customer Service field preferred but not essential
- Interest and familiarity with massively multiplayer online games and the e-commerce industry is a big plus
Interested applicants may e-mail their resume to firstname.lastname@example.org.